1. Do I need to create an account to order?
No, creating an account is optional. You can checkout as a guest. There are some perks if you have an account with us:
- Quick checkout process
- Easy access to your order history, order status and shipment tracking
- Add items that you like into wishlist
- Receive our special promotion/discount code from time to time
2. What if I forgot my password?
On the login page, click “Lost your password?” and we would be able to help you to reset your password.
1. What payment methods are accepted?
We securely accept all major credit/debit cards (VISA, MasterCard, American Express), PayPal, Apple Pay and Google Pay.
2. How secure is my online payment?
Your payment is 100% secure. When making a purchase at Goodnessfind, your payment information are secured and encrypted using SSL technology and transmitted directly to our payment provider’s network, where your transaction is authorized and approved. Your credit card information are confidential, and is not stored on our site.
3. How do I use a discount code?
Apply your discount code on the checkout page before finalizing your payment. Only one discount code can be accepted per order. Please contact us at firstname.lastname@example.org if you encounter any issue with your discount code.
We make sure our website is secure at all times and we are committed to provide you a safe and satisfying online shopping experience at Goodnessfind.
PLACING ORDER AND SHIPPING
1. How do I know that my order is confirmed?
After making payment you will receive an order confirmation email from Goodnessfind with the email address that you entered during the checkout process.
If the confirmation email shows up in your Junk/Spam folder, please mark our email as Not Junk/Spam so that our order shipment notification email can show up properly at your Inbox.
2. Do you ship internationally?
Yes we do! ✈️ We are proud to serve customers around the world. Please refer to our Order & Shipping page for the list of countries that we ship to.
3. Is my order eligible for free shipping?
We offer FREE international standard shipping for orders with NO minimum purchase. Free shipping automatically applies during checkout.
4. Can I track my parcel shipping status?
Yes, all your parcels have full door-to-door tracking for your to track the journey of your parcel.
Once your order has been shipped, you will receive an email notification containing a tracking number and a link to check the shipping status of your parcel. Please allow 1-3 business days for the tracking number to become active in the system.
5. When will I get my order?
Please allow 1-3 business days for us to verify payment, quality check and package your order. Once your order has been shipped, depending on your country or region, the estimated delivery time is between 7-20 business days.
6. What if I didn’t receive my order after 7-20 business days from the moment of getting the shipment notification?
No worries – a slight delay in shipment may occur due to adverse weather conditions or holidays where the post offices are closed. Your local customs office may also take time to clear your package, which may delay the estimated delivery time.
In the rare event where your order delivery is significantly late, or you are experiencing problems with tracking your order, please contact us at email@example.com. We would be happy to help you at any time.
7. I only received a part of my order, where are the rest of the items?
Don’t worry, the rest of the items are on their way. Due to multiple warehouses and fulfilment centres that we have, you may receive your order in separate parcels at a slightly different time. If this occurs, you’ll be notified and receive a tracking number for each parcel.
8. Will I be charged with customs and taxes?
You will be responsible for any customs duties/tariffs or import taxes within your own country (if incurred) and will not be covered by us.
Customs policies vary widely from country to country. We recommend you to contact your local customs office if you have any questions.
9. Can I cancel my order?
After an order is placed, it is extremely difficult to cancel the order as we automate all our orders and each order is sent to our fulfilment centre for processing immediately for handling, inspection and packaging. However, we will do our best to fulfil your request if the order cancellation request is initiated within one calendar day after it is placed in our store.
We will not be able to accept an order cancellation request if the parcel has been sent out and is on its way to you. You may initiate a return request after receiving the parcel and we will process your return request accordingly. Please refer to our Refund Policy for more detail.
RETURN AND REFUND
1. What is your refund policy?
We offer a 30-day money back guarantee for all our products. If you are not completely satisfied with your order, simply return the item back to us and we will refund you the full purchased price with no question asked!
Your return request must be initiated within 30 days of the receipt of your item, and the item must be in the original condition. Please refer to our Refund Policy for more detail.
2. Will shipping be covered for my returns?
You will be responsible for the shipping cost of returning your item back to us, such shipping cost is not covered by us.
3. When will I receive my refund?
Once your return parcel is received and inspected by us, we will email you to confirm that your return has been processed. Please allow 5-7 business days for your refund to show up.
Refund can only be credited back to the credit/debit card or Paypal account that was used to make the original purchase.
4. What if the item(s) that I received are defective or incorrect?
If either of these rare events happens to you, please contact our support team at firstname.lastname@example.org within 72 hours of receipt of the item, and provide us a clear photo of the item(s) along with your order number. After we received the email from you and verify the issue, we will send a new replacement to you right away.